Sale is liveFree delivery all over Pakistan3-day easy returnsOpen parcel before acceptingLimited-time offerSale is liveFree delivery all over Pakistan3-day easy returnsOpen parcel before acceptingLimited-time offerSale is liveFree delivery all over Pakistan3-day easy returnsOpen parcel before acceptingLimited-time offerSale is liveFree delivery all over Pakistan3-day easy returnsOpen parcel before acceptingLimited-time offer
ShopNiz & Aly

Policy

Return & Refund

3-day easy returns

You can request a return or exchange within 3 days of receiving your order.

Eligibility

  • The hoodie must be unused, unworn, unwashed and in its original condition.
  • Original tags must be attached and the item returned in its packaging.
  • Opening the parcel to check your order is fine. Wearing, washing, or damaging the hoodie makes it non-returnable.
  • If your item arrives damaged, defective or incorrect, it is always eligible — tell us within 3 days with photos.

How to request a return

  1. Message us with your order number, the item and the reason for return.
  2. We confirm eligibility and share the return address.
  3. Pack the hoodie with tags and send it back.
  4. We inspect it on arrival and process your exchange or refund.

Return shipping

If the item is damaged, defective or incorrect, we cover return shipping. For change-of-mind or size returns, the customer pays the return shipping.

Exchanges

Size exchanges (M, L, XL) are subject to stock. If your new size is not available, we offer a refund instead.

Refunds

Approved refunds are processed within 5–7 working days after we receive and inspect the item, by bank transfer or mobile wallet.

Not returnable

  • Items worn, washed, altered or damaged after delivery.
  • Items without original tags.
  • Requests made after the 3-day window.

Open parcel on delivery

You may open your parcel in front of the rider and check it before accepting (cash on delivery orders). Trying on is not allowed before accepting. If something is wrong, refuse the parcel.